Frequently Asked Questions

Can I return an item?

Yes, you have 14 days after receipt to make a return.

How do I make a return?

Simply contact us via our contact page to obtain return instructions.

Do I have to pay for return shipping?

Return shipping costs may vary depending on the country of delivery and are the customer's responsibility unless an error was made on our part.

Yes, delivery is free in Switzerland

Orders are shipped within 24 to 48 hours.

• Switzerland: 2 to 3 business days
• Europe: 3 to 7 business days

Yes. All NUR sunglasses are equipped with UV400 lenses, providing optimal protection against UVA and UVB rays.

We recommend using only the microfibre cloth with a cleaning product specially designed for spectacle lenses to preserve the quality of the lenses. Avoid abrasive products, solvents or rough cloths that could damage the lenses or the frame.

Yes. All our glasses comply with current CE standards.

Are payments secure?

Yes, all transactions are protected by a secure SSL encryption system.

What payment methods do you accept?

We accept major credit cards as well as the payment methods offered at checkout.

Do you accept Twint?

Yes, we accept payments via Twint

Each order includes:

• One pair of NUR glasses
• One protective case
• One microfiber cloth
• One carefully prepared gift package